• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎01-23-2018 10:26 AM

HP Recommended
Product: HP ZBook Dock with Thunderbolt 3
Operating System: Microsoft Windows 10 (64-bit)

I bought this docking station for my NTB HP Spectre x360. It works quite fine, but using the USB 3.0 ports on the dock for keyboard and mouse is not possible. Both devices are cable connected and generates signals, so the cursor of the mouse is moving and the characters are written to the screen, but ...

Sometimes the mouse stops in the movement and then jumps to another position, using buttons (clicks) in that case is almost impossible.

Keystrokes are taken and I can see them on the screen, but sometimes one of the keystroke get lost and just the next one repeats 5 or 10 times.

 

Network, audio, video and charging is working perfect.

I already tried to use the latest drivers and firmware for the dock, but it still has these problems. Seemingly one of the firmware (ASMedia ASM 1074 Firmware - tool failed) did not upgrade successfully, but there is no other information that could help me further.

Both keyboard and mouse did not have a problem when connected directly to the NTB or when used with Lenovo One Link dock.

Is there any way how to make the ASM 1074 firmware updated, or is it a HW problem?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.