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‎01-23-2018 05:19 PM

HP Recommended
Product: Pavilion dv6710ea
Operating System: Microsoft Windows 8.1 (64-bit)
Several keys have stopped working on my keyboard, including z x c v m , .? shift all the function keys and all the secondary punctuation on the number keys. I had this problem about a year ago (then it was just the c and m keys) and managed to fix it, but this time nothing works.

I have reinstalled the keyboard driver, taken out the battery, and the start menu is working in restart mode, so the integrated keyboard hardware is still working. I also tried to download the HP PC Hardware Diagnostics app, but it would not download onto my computer.

My laptop was purchased in September 2013 and HP are no longer providing updates as of a couple of months ago, but the computer has been absolutely fine apart from this keyboard issue.

I have to finish a research project this week and it will take five times as long to type on my phone, so I really hope you can help!
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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