• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎01-24-2018 11:44 AM

HP Recommended
Product: HP OfficeJet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

I know - not another 8610 cartridge problem question - LOL

 

Well, printer was working fine yesterday, and today I had to change the black - and once I installed it (a genuine HP cartridge - in fact all cartridges are and have been genuine HP) - it now shows ALL cartridges are damaged or not installed.

 

I have read through many of the previous posts and resolutions and have performed most of them:

 

1) downloaded and installed firmware update(s) OJ8610.exe & OJP8610_R1733A

2) removed power form back of printer and wall - then reinstalled after 60 seconds

3) reseated print head 3 times

4) installed all 4 new HP cartridges

5) cleaned all contact heads

 

And I still get the Cartridge Problem on all four cartridges - what else can I do?  Printer is less than 2 years old.

 

Thanks!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.