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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎01-26-2018 04:32 AM

HP Recommended
Product: HP Spectre x360 Convertible 13-ae0xx 2QF93EA#ABU
Operating System: Microsoft Windows 10 (64-bit)

I have this issue mentioned in this article, however my laptop does not include the software mentioned to be able to turn off the IR LEDs

 

https://support.hp.com/gb-en/document/c02226825 mentions the HP MediaSmart Webcam software

 

It doesn't look too good when I am talking to my work colleagues and they are too embarresed to ask if I have dyed my hair purple.

 

 

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