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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-26-2018 10:24 AM

HP Recommended
Product: HP Officejet 5740 Series
Operating System: Microsoft Windows 10 (32-bit)

Seems like since the last Mocrosoft update I have had printing and scanning problems.  Printer will align, test page etc but first would not print and the Print and scan Dr would not work.  I downloaded more current software and the printing was mended.  Today the scanning does not work.  The "Assistant" loads but not the scan part.  during the Print and scan Dr troubleshooting the tests it runs work but locks up when it gets to the "do you want to run a test scan?"

 

 

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