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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-30-2018 10:32 AM

HP Recommended
Product: Officejet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Officejet pro 8720. It will print, but the scanner is not seen and when I try to run the assistant and scan, it says it does not see the scanner on the network. If I turn off the printer, and unplug it, then restart it, the assitant window opens and I can scan. but if I try in about 30 minutes, when I try to scan using the assistant, it does not see the scanner. But I can print. So I turn it off, restart it, and I can sacn again for a short time. We use Windows 10, and Window 7. Is this something well known with HP or this printer, as I see others with the same unable to scan, but they can print issue.

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