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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-31-2018 11:13 AM

HP Recommended
Product: Deskjet 3630 All-in-one
Operating System: Microsoft Windows 10 (64-bit)

Hi, my Deskjet 3630 has suddenly stopped printing mid-page.  Orange light is flashing and HP Smart says "incompatible cartridge" (indicates colour cartridge).  Very strange, because the cartridge is a bona fide HP302 and has been working OK for the last few weeks, since it was installed.

 

I've tried removing the cartridge and re-inserting it.  Also tried removing it completely.  And I've completely powered down the printer, then turned it back on. All no good, and while there's this problem I can't even print B/W.

 

Please tell me what to do...

 

Matthew

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