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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎02-09-2018 04:12 AM

HP Recommended
Product: HP Beats 15
Operating System: Microsoft Windows 10 (64-bit)

All videos, streaming or created, are unable to be watched, because they are zoomed in so far you cannot tell what you are watching.  Started about 48hrs ago, updated drivers, installed Win 10 latest version, checked every setting I know or can find but nothing works.  The thumbnails look correct, but when the video plays it's extremely zoomed in.  I have checked for similar issues, and it seems to be the same across the board as others have had.  But I don't see anything that has worked, and I have tried most of the proposed solutions.  I do not run IE, or Edge, I prefer and will remain on Chrome.  So any solutions should address a Chrome fix.  I have done everything in my power to resolve this issue, but nothing works.  Please help me, I don't want to have to buy a new laptop just to watch videos.

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