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02-10-2018 11:07 AM
Product: Pavillion 15
Operating System: Microsoft Windows 10 (64-bit)
I have run into a problem with my 7 month old notebook. When I turn it on I get a screen that says there is a problem and HP needs to restart my computer. They say they are searching for a repair that never happens. Then I am referred to Windows Stop Code Error. I did a fast system check and everything passed. I am in the process of a system extensive test and so far all has passed except for the Hard Drive Long DST check which is still in progress and has 4 + hours to finish. What could have caused this and how do you suggest I proceed. I am not an IT genious.
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