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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎02-10-2018 03:25 PM - edited ‎02-10-2018 05:08 PM

HP Recommended
Product: HP ENVY x360 Convertible 2GJ37AV
Operating System: Microsoft Windows 10 (64-bit)

Hi! The display of the Laptop 
HP ENVY x360 Convertible 2GJ37AV (on the right) does not correctly display red colors. You can see it in comparison with also HP Laptop (on the left, HP Pavilion 15 Notebook PC K1Y27EA#ACB). 

 

HP My Display Utility does not resolve the problem


For example, on the 1st picture the wheat is almost can't be seen because of the unbalanced red color that covered all other undertones.

 

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