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‎02-11-2018 10:00 PM - edited ‎02-12-2018 06:42 PM

HP Recommended
Product: HP Spectre x360 (13-4011TU)
Operating System: Microsoft Windows 10 (64-bit)

Laptop is a HP Spectre x360 (13-4011TU). It is probably close to 3 years. But paying so much for it I'd expected to it to last me at least a good 5 years.

 

Ok so the problem is I cannot turn on my laptop without the AC charger. The laptop says "94% charging", so I shut it down and removed the charger but I cannot turn it on after that. I can only turn on the laptop only when my laptop is charging.

After an hour, I realised that my laptop is still charging at 94%. 

 

So I'm wondering why can't the laptop be turned on when it has 94% battery?

 

Attached is a picture of my never ending "94% charging".

 

hp batt prob.png

 

Please help asap. I can't be bringing my charger everywhere I go.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.