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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎02-14-2018 09:03 AM

HP Recommended
Product: Pavillion x360
Operating System: Microsoft Windows 10 (64-bit)
My Hp Pavillion X360 keeps freezing. I'll be in the middle of doing my work and mouse stops moving. Onmy bought a month ago and have been patient with this issue but now its getting on my nerves. In order for me to move it i have to either wait a while or use the touch screen or hold the right button to move it for a bit.

Iv done the mouse test and its says its passed but the problem is still there. What can i do to fix it please ? Thankyou
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