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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎02-17-2018 02:32 PM

HP Recommended
Product: notebook
Operating System: Microsoft Windows 10 (64-bit)

No updates available, the other laptop plays great thru the TV (also an HP),  new HDMI cable. 

The TV recognizes the device, and plays the video sound only, the TV only display's the wallpaper from the laptop,  no mouse pointer.  The video plays fine on the laptop and the sound transfers to the tv like its supposed to

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