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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎02-20-2018 03:04 PM

HP Recommended
Product: HP Officejet Pro 8610

I am currently using an HP2009m computer and trying to scan documents from my HP Officejet Pro 8610, to my computer. I have been able to scan for a while without any problems but now every time I try the "general failure" message pops up. I have already tried turning off the printer then back on as well as restarting my computer. Also I have unadded the printer and re-added it, and the same message comes up. 

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