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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎02-21-2018 12:29 AM

HP Recommended
Product: HP Pavilion Notebook - 15-ab243cl (Touch) (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

My laptop's touch screen doesn't work after updates. 

I did look into all touble shooting and found that my computer has touch screen driver missing. 

I tried to update the driver but they can't find it at all. 

 

picuture 1.  you can see touch screen is not under human interface deivces. but rather under other device

 

 

bandicam 2018-02-20 23-20-04-039.jpg

 

 

 

Picture 2:  I kinnda figure that 3 drivers under oter devices are related to my touch screen  and I assume that "eGalax touch EXC3000...

bandicam 2018-02-20 23-20-20-827.jpg

 

 

When I check these are showed. 

Picture 3 and 4. 

 

 

bandicam 2018-02-20 23-20-45-062.jpgbandicam 2018-02-20 23-22-29-033.jpg

 

Please help!! 

thank you. 

 

 

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