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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-04-2018 08:40 AM

HP Recommended
Product: Envy 5640
Operating System: Microsoft Windows 10 (64-bit)

Installed on Windows 10 64 bit, which has some 64 bit programs installed. The scanner works from the 32-bit programs and the driver itself, but from any 64 bit program it isn't found.

 

C:\Windows\Twain_32 exists (hence indicating the existance of the 32 bit driver), but the C:\Windows\Twain_64 does not exist, indicating the scanner is not equipped with a 64 bit scanner driver.

 

I just downloaded the last version of the software (version 40.11), but even after installing that the 64 version of the TWAIN driver remains absent.

 

So now if I want to scan something I have to scan it from the HP software, before loading it into my 64 bit program to edit, wheras with a 32 bit application I can do this directly.

 

Does anyone know if the 64 bits driver exists, and if not if it ever will be created?

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