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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎03-12-2018 04:23 AM

HP Recommended
Product: HP Omen 15
Operating System: Microsoft Windows 10 (64-bit)

I have bought my pc last year in august and since then I've had this issue 2 times, 1 time I wiped my laptop and installed a clean windows and that fixed it but this time I did that and that didn't work. My laptop is only using the intel graphics and is never using my gpu (I can see that in task manager, there are 2 gpu's and its not using the right one). I've done a bios flash, installed a bunch of drivers (even outdated and rollback) on the intel and nvidia devices, tried every combination in disabling , even disabled both and then it goes to microsoft basic render driver, but nothing seems to work. I have also tried to force start programs and games with my gpu by selecting them in nvidia experience, but still doesn't work. 

Anyone have the same problem and fix? 

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