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HP Recommended
HP Envy 4525
Microsoft Windows 10 (64-bit)

When I connect my printer through usb, there is a Color option in the paper/quality tab in the properties.

But, when I connect through wifi, the option is not there. See photo's. 

I need that option, otherwise I will return my device and buy another one.

 

Printer properties network.pngPrinter USB properties.png

I know it's a driver problem in WIndows. Please help me with this. I tried all kinds of solutions from multiple forms.

Who Me Too'd this topic
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