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‎03-25-2018 02:40 PM

HP Recommended
Product: HP DesignJet 500 24
Operating System: Microsoft Windows 10 (64-bit)

Hello All,

 

I have an issue with my plotter printer that is unable to print on my new Windows 10-64bit PC. It has the correct drivers loaded (via Windows Update), but will not print regardless of program I use. When I try a test print, it brings up an error: "Operation could not be completed (error 0x0000007f). The specified procedure could not be found." When I try doing a test print within the HP Print and Scan Doctor application, it prints a test print fine and says everything is working properly.

 

I restarted my computer and turned off my firewall with no change as well. It is connect via USB cable and I tried both 2.0 and 3.0 usb ports with no change.  I have tried searching this error, but haven't found anything that works. If anyone has any suggestions to fix this I would be very grateful.

 

Thanks!

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