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‎04-01-2018 07:55 PM

HP Recommended
Product: Pavilion X360 M
Operating System: Microsoft Windows 10 (64-bit)
Keyboard and trackoad stopped working on x360 convertible laptop. USB mouse & keyboard work fine. Stopped working after RAM upgrade and software update done on same day. Keyboard works fine before Windows boots can get into BIOS and the HP diagnostic tests. Keyboard and mouse function and pass HP tests. Updating drivers didn't work. Two recent restore points show keyboard and mouse software as affected programs however attempting recovery receive message that it is unable to complete due to the anti-virus software being on even though Defender is disabled.
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