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‎04-04-2018 03:44 PM

HP Recommended
Product: 13-4003dx
Operating System: Microsoft Windows 10 (64-bit)

I have read, in other posts, that Spectre x360 users have encountered this same issue.  Last week I noticed that, despite the machine being plugged in, no charging light was on and Windows did not indicate the machine was plugged in.  I typically get about 4 to 6 hours of battery life so I don't believe there is a problem with my battery.  I have tried the HP recommended Hard reset - no effect.  I have tried a different HP AC power adapter (HP part No 854054-001) - no effect.  I have inspected the power port on the notebook and it does not appear to be damaged.  There is no smell of burnt components.  The machine was running flawlessly, including after I realized the battery wasn't charging.  

 

I have purchased many HP laptops and this is the first time I feel the laptop has failed before it reached end of life.  I would like to know my support options and whether or not HP can assist me.  The warranty on this machine has expired.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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