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04-10-2018 02:00 PM
The printer was working and able to print and scan from my Laptop (WINDOWS 10, 64-BIT) wirelessly for 4 months, until recently, the printer does not respond to any printing request from my computer. When i click print wirelessly/with USB, the document would stay on the printing list/status for around 15 seconds or less and disappeared from the printing status without printing anything. There is no messages indicating whether there is errors. I have tried numerous solutions that are already in the HP Forums. Of which includes using the HP print and scan doctor, the test print does not work, but the internal test print works, and the HP Doctor indicated that it is a software problem.. i have also tried uninstalling, deleting the drivers from print server properties, reinstall but it still does not work.
Despite the printing from my laptop, the printer still scan normally (both wireless & with usb) and it still perform printing from my mobile phone. However printing from mobile phone has less settings and flexibilities and the quality isnt as good as printing from laptop).
The forums that i have referred to are as follows: (but they did not work for me)
Please help me with other possible solutions. Thank you.