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‎04-11-2018 01:53 PM

HP Recommended
Product: HP ENVY All-in-One - 27-b014
Operating System: Microsoft Windows 10 (64-bit)

I've been using my HP ENVY All-in-One - 27-b014 for almost a year with no issues, but have been getting an intermittent error recently.

 

I've had this error a few times over the course of using the computer, but over the past month it's gotten more frequent (as in, I've gotten the error maybe 10 times in the year I've been using the computer, but 5 of those times were in the last month.

 

The issue is the screen will unexpectedly go black (as if there is a power outage), then a message will flash: "CHECK VIDEO CABLE !" and then the screen will go back to whatever I had open.

 

This is an all-in-one, not a standalone monitor, and I don't have any additional monitors attached. When the screen comes back, the computer acts as if I have the shift and ctrl keys held down, and the computer has to be shut down to fix that.

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