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‎04-29-2018 11:45 PM

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

I am trying to completely remove all HP software in order to do a clean reinstall.  I have already done all of the following:

 

1) I removed all of the HP software that I could see when going to Control Panel and going to the list of installed programs

2) I made sure that no HP printers are listed after going to the Devices and Printers menu under Control Panel

3) I ran printui.exe /s and made sure that no HP printer drives are present

4)  I removed the HP folder after opening c:/programdata

5) I removed the HP folder under C:/program files

6) I restarted my computer

 

However, when I go to msconfig, and click on the services tab, I can still see HP Network Devices Support.

 

Any suggestions on how to remove this service?

 

As I mention above, I want to do a clean reinstall of the HP driver and other software, since all of a sudden, I stopped being able to scan from my all-in-one (HP OfficeJet Pro 6978), which happens often but which I can usually fix by uinstalling all the HP software and reinstalling.

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