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‎05-06-2018 04:55 PM

HP Recommended
Product: HP ENVY Notebook - 15t-k200 CTO
Operating System: Microsoft Windows 10 (64-bit)

I recently sent my laptop in to HP for repair (received by HP on April 24th), and for I belive the entire time since the status of the repair has been listed as "on hold". I did contact customer support last week via chat and so I am aware that it's on hold due to a lack of replacement parts! (I'd just use the same chat option again, but it's no longer listed; not sure if that's because it's a Sunday or if it's because my warrenty will have just expired.)

What I'm wondering is how long it will take for the necessary parts to come in? And, by extension I suppose, when I might finally receive my laptop again. Even if it's just a time window, I'd really like to know -- the estimated return date was initiall May 1st and there still hasn't been any progress since as far as I can see.

 

Any help would be greatly appreciated!

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