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‎05-07-2018 05:53 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi, the HP ZBook that was delivered throuhg or hardware supplier has a broken arrow up key that does not react unless very firmly pressed. I have asked our hardware supplier for a DOA swap, however they request me to fill out a HP DOA form you would need to send me.

I have signed up to HP Support and tried to submit a case, however it is telling me Site location not found or Serial number cannot be entered into system or something like that.

Could you please send me the DOA form so I can have the laptop swapped? Thanks and best regards.

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