• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎05-14-2018 09:42 AM

HP Recommended
Product: officejet pro 8620 & laserjet 1212nf mfp
Operating System: Microsoft Windows 10 (64-bit)

Hi

After the latest Windows 10 update, I have been unable to print from my computer (iPad and phone work no problem with 8620).  Initially the error said missing device drivers but, after many attempts, I uninstalled the printers and that message is no longer showing.  Now, when I try to print a test page, I get error 0x00000bbb.  I did disconnect the printers and trun off the print spooler, shutdown the computer and restart everything but, no luck.  

 

Any ideas to solve this? (and ideas to avoid these probelms in teh future - it seems that every Windows update leads to printing problems...)

 

Many thanks!

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.