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‎05-19-2018 10:51 AM

HP Recommended
Product: HP Laptop-15-bw011dx
Operating System: Microsoft Windows 10 (64-bit)

Hi.

 

Ever since I received this HP laptop, it restarts automatically when I am not expecting it to. So I am attempting to find out the cause. It has also been extremely slow since I first received it.

 

I am currently running a System Fast Test. The Short Drive Self-Test passed; however, the Video Memory Fast Check has been stuck at "Progress10%" for 30 minutes. 

 

What should I do? I would like to complete this test and if no system component fails, I want to run the Extensive Test.

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