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‎05-25-2018 03:33 AM

HP Recommended
Product: LaserJet 1320
Operating System: Microsoft Windows 10 (64-bit)

I have been trying to install my LaserJet 1320 on a brand new Windows 10 (1803) laptop. I have tried both the HP drivers (dot4x64.msi) and the Windows drivers. I have installed and uninstalled many times, but always arrive at the same point.

 

In Settings / Printers and Scanners, the printer shows as 'Driver is unavailable.'

 

In Device Manager, the printer does not appear under Printers. However under IEEE 1284.4 compatible printers it shows as 'HP Printer'. Under Universal Serial Bus controllers it appears as 'HP LaserJet 1320 series'. And under Other devices it appears as 'HP Print Device'.

 

Also, Windows Update wants to install an updated driver, but gives the error 'Microsoft driver update for hp LaserJet 1320 PCL 5 - Error 0x80240061'

 

HP Print and Scan Doctor does not see the printer.

 

I am sure that the printer and USB cable are fine since until last week the printer has been in regular use on another Windows 10 PC (which has now sadly expired).

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