• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
M127fw
Microsoft Windows 10 (64-bit)

Since the Windows 10 April update (my PC updated last week), I can no longer print to my printer. It is connected via ethernet and is working fine on the network with other devices such as an iPad. I've rebooted the rooter, printer and computer. I've also uninstalled the drivers and tried to install the latest version 15309 but keep getting fatal erros once the driver installation identifies the printer and begins installing. I've also tried to install the driver with a USB cable connected, but this too gets to 99% and fails with a fatal error.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.