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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
CM1415fn
macOS 10.13 High Sierra

After updating my iMac to OS 10.13 High Sierra, I can no longer save any scans.

 

The "save" button remains greyed out, no matter what format or folder I try saving.

 

There is no driver update available for this operating system.

 

Anyone have an idea?

Who Me Too'd this topic
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