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06-06-2018 11:23 PM
Earlier today when I went to plug my charger into my laptop I had notice that my laptop wasn't charging when I checked the battery icon. I have gone onto the device manager,click on the triangle next to the batteries device to expand it,and right-clicked on the devices that are revealed and selected to uninstall for each of the following devices: Microsoft AC adapters and Microsoft ACPI-Compliant Control Method Battery. After doing that I restarted my laptop, and found that my laptop still says the same thing about being plugged in and not charging. (I have had this issue before with the laptop battery saying plugged and not charging, but was resolved the first time when I uninstalled Microsoft AC adapter and Microsoft ACPI-Compliant Control Method Battery, and then restarted the laptop)
I have also done the diagnostic on the battery, and came back saying that the battery was ok. I have also made sure to check my charger itself to make sure that wasn't any problems with the wires and found nothing wrong with it. I'm hoping that there is some other solution to the problem that I'm having.
Other Details about my laptop:
- HP Pavilion 15z-aw000 CTO (ENERGY STAR).
- Laptop warranty is expired.
- Laptop was purchased back in October 2016.
- Operating System: Windows 10 Home 64-bit.
- Battery is internal (not one that I can remove/pop out).
Thank you in advance for any help or solutions that may be recommended.
Solved! Go to Solution.