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‎06-08-2018 03:16 AM - last edited on ‎06-08-2018 08:40 AM by Retired

HP Recommended
Product: HP PageWide Pro 477dw MFP/D3Q20B
Operating System: Microsoft Windows 10 (64-bit)

Hi,

So after the new update from Windows 10 i do not seem to make the printer work. My computer only recognizes the scanner from the printer and that is the only feature that works now. I tried and uninstalled the printer used the driver from the CD and then the online one to install it again but nothing seems to work. The computer does not see the printer only the scanner and fax. Can you help me to figure it out how to make the multi-function work again. I think the problem is the last update that windows 10 made as i have seen this problem only after but i am not totally sure. When i try to choose the printer it appears only Fax-HP Page Wide..... and i can't understand what happened. Everytime i reinstall the driver it says that it was installed successfully but still can't find the printer.
   Thanks, Mihaela

 

Product Name: HP PageWide Pro 477dw MFP

Product Number: D3Q20B

Serial Number [edited]

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