• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎06-15-2018 04:47 PM - last edited on ‎10-07-2025 08:45 AM by Moderator

HP Recommended
Product: HP Smart

Where does HP App save printer settings backup file?

 

I am referring to the Tools tab, Backup and Restore dialog. I enter a password and click save and the application says it has successfully saved the backup but when I attempt to RESTORE the saved file it requires you to enter the password and BROWSE for the saved backup. The location it opens in the browse dialog is "This PC" > "Documents" but there is no backup file in that folder. The application doesn't ask for a file name or folder to save, why does it need to browse on restore?

 

One expects the application would SAVE and RESTORE to/from the same folder.

Tags (1)
Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.