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‎06-20-2018 07:47 AM - edited ‎06-21-2018 11:50 AM

HP Recommended
Product: OfficeJet 6978
Operating System: Microsoft Windows 7 (64-bit)

I just received a brand new OfficeJet 6978 a few days ago.  Everything works fine except for scanning, both 1 and 2-sided, using the ADF.  No matter how carefully I ensure that the paper width adjustments are close to what is in the ADF without bending the paper, the scans consistently are crooked by a degree or two - enough to be noticeable and not acceptable.

 

The scan of side 1 is slightly twisted to the right, the scan of side 2 is twisted to the left.  Every time.

Scans from the flatbed are fine.  Update: scans are to PDF file, Straighten Content is checked in settings (6/21/18)

 

I have done the following, with no affect:

- reset the printer by unplugging the cord both ends for 1+ min while it was on

- reinstalled the full software package on my Win 7 system

- verified that there is nothing blocking travel through the ADF

- installed the full printer software package on a Win 10 system

- used brand new blank HP paper for the supply hopper

 

Nothing has fixed the issue.

I do remember the printer generating a scan alignment page during its initial setup.  I was asked to put it on the flatbed scan window so the printer could adjust itself.  Is there a way for me to get the printer to do this again.

 

 

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