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‎06-20-2018 10:33 AM - edited ‎06-20-2018 10:44 AM

HP Recommended
Product: Notebook 15-bn070-009

Yesterday I go to plug in my AC adapter/charger into my laptop, as my battery was getting low, and it wouldn't charge. If I plug it in while the monitor is open, the light is white, and there is no idication that the laptop "recongizes" it being plugged in, however, if I plug it in while it's open, and then close the loptop lid, the light will turn orange and starts charging, and I can open the lid back up, and it's charging as I type and all.

 

I also just discovered that if I turn the screen off (not the computer) and plug the charger in, the light will turn orange (or if if I plug it in and then turn off the monitor, it'll turn orange after a few seconds and start charging. I turn it back on and it's still charging). I don't get it. I've only had this laptop for 6 months, and I don't think there is a pin or anything broken in it? I ran a batter diagnostic, and it says the battery was found and no other issues were found when I ran a full diagnostics on the computer. I'm baffled.

 

I am considering getting a new charger for it, but I don't know if there is something else that I can do that is easibly fixable?

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