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‎06-26-2018 06:13 PM

HP Recommended
Product: HP ENVY 15t-j100 Quad Edition CTO Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I cannot get my fingerprint sensor to work anymore.  Since a recent Windows 10 update (about 2 weeks ago) my fingerprint sensor no longer works.  When I boot up the white light on it flashes, but when I try to swipe to log-in it doesn't do anything. No error messages telling me it doesn't recognize my fingerprint.  Just nothing.   I have to type in my password to log-in now.

 

I tried messing with the Windows Hello feature and I am finding it difficult to tell if it's setup correctly.  When I try to add a fingerprint it does not appear to be recognizing anything at all.  Although the fingerprint sensor flashes white at startup I have not noticed it flashing white once I get logged onto Windows - even if I'm swiping my finger across it.

 

The driver version for my Validity Sensor is 4.5.327.0.  My Windows 10 build is 17134.112.

 

I appreciate any light any of you can shed on the subject.

 

John

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