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HP Recommended
HP Spectre X360
Microsoft Windows 10 (64-bit)

I have a 13" x360 that is about 2 years old. Model # N5S10UA#ABA. It has worked fine since I got it but over the last week has started completely freezing up. When it freezes it does not unfreeze and I have to hard restart to fix it. It does this every few minutes so the computer is basically a brick now. Extremely disappointing from HP for a 2 year old computer. I don't see any common thread to when it freezes--it has done so plugged in, on battery, in airplane mode and on WiFi.

 

I have read similar threads and tried the following:

-Updated everything on computer through Windows update and HPSA

-Did an extensive system test on startup (all passed)

-Updated wireless adapter

-Under the device manager/WIFI adapter changed power management to now allow it to "turn off to save power"

-Turned wireless adapter settings to maximum performance when computer is on battery and plugged in

-Disabled panel refresh in the Intel Graphics Settings

 

This is driving me crazy. Does anyone have any further suggestions on this?

 

Thanks

Who Me Too'd this topic
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