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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎07-10-2018 06:18 AM

HP Recommended
Product: HP Spectre X360
Operating System: Microsoft Windows 10 (64-bit)

I have a 13" x360 that is about 2 years old. Model # N5S10UA#ABA. It has worked fine since I got it but over the last week has started completely freezing up. When it freezes it does not unfreeze and I have to hard restart to fix it. It does this every few minutes so the computer is basically a brick now. Extremely disappointing from HP for a 2 year old computer. I don't see any common thread to when it freezes--it has done so plugged in, on battery, in airplane mode and on WiFi.

 

I have read similar threads and tried the following:

-Updated everything on computer through Windows update and HPSA

-Did an extensive system test on startup (all passed)

-Updated wireless adapter

-Under the device manager/WIFI adapter changed power management to now allow it to "turn off to save power"

-Turned wireless adapter settings to maximum performance when computer is on battery and plugged in

-Disabled panel refresh in the Intel Graphics Settings

 

This is driving me crazy. Does anyone have any further suggestions on this?

 

Thanks

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.