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HP Recommended
HP ENVY x360 Convertible 15m-bq1xx
Microsoft Windows 10 (64-bit)

I am having an unbelievable amount of issues with this laptop. I had already returned and exchanged one unit at the retailer and this one is even worse.  I can't be the only one having these issues comsidering I managed to get two faulty/buggy units in a row. 

 

I am hoping HP is taking corrective action for those of us who have purchased this product. 

 

My issues are as follows:

 

-Frequent crashes. Often several times a day, which is very frustrating considering I used this laptop for presentations at work (not anymore). 

 

-The mouse pointer frequently bugs out and becomes invisible on most of the screen. The only way to bring it back is to go to mouse settings and click on the pointers tab where I am greeted by several messages indicating that the pointer files are corrupt. I then have to click "ok" on several error messages until they stop popping up and then I have to switch to a new pointer set and then switch back. 

 

-Frequent video glitches, especially when watching youtube videos where the screen just goes black or green. 

 

- the facial recognition log-in software often can't start the camera

 

- Auto-rotation is unreliable

 

-After barely 2 weeks of use the rubber feet on the bottom of the laptop started falling off, this is with very light use considering I no longer trusted the laptop to use for anything important or work related. 

 

-Various slowdowns and hiccups and slow network performance when loading web pages. 

 

I don't understand how HP can release a product with so many issues. It started the moment it came out of the box, so I don't see how QC could have missed these problems. 

 

I've tried using the HP Support Asssistant program to install updates, but the problems persist. 

 

Please help.

 

Thank you. 

 

 

 

 

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