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‎07-11-2018 03:26 PM

HP Recommended
Product: HP Envy 5540 Printer
Operating System: Microsoft Windows 10 (64-bit)

I am unable to access the printer properties from HP Assistant or any other application.  I get this error message:

 

Function address 0x6256a388 caused a protection fault. (exception code Oxe06d7363)

 

I have reinstalled all the printer software.  Nothing I have done will make this go away.  Thanks for any suggestions.

 

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