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‎07-15-2018 01:45 PM

HP Recommended
Product: HP 15-f010wm Notebook J8A22UA
Operating System: Microsoft Windows 10 (64-bit)

Had this problem after installing the latest Windows 10 update. Seem to have a problem with the touchpad and external mouse I use. Periodically and unprovoked the cursor on screen will click and move around vertically.  The only way to stop this is if I hold a finger on the touchpad. I've reinstalled & updated the drivers, ran latest windows updates, reinstalled Windows 10, used a different wireless mouse. No remedy. Reached out to Microsoft since they corrected the issue aftera previous update but it's appeared again. After reaching out to Microsoft support, they suggest:

 

"With the PC that you have, the touchpad driver for Windows 10 is not available, the touchpad will only be listed as downloadable if we change the version of Windows from HP website to Windows 8.1 so meaning that there's a compatibility issue between the touchpad's driver and the version of Windows you are using right now, so here's my recommendation instead, please get in touch with HP."

 

HP has no solutions for updated driver compatibility. Anything you suggest?

 

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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