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‎07-22-2018 02:42 PM

HP Recommended
Product: HP DeskJet 2655
Operating System: macOS 10.13 High Sierra

I just purchased an HP DeskJet 2655 and tried to connect it to my wireless network, but an error saying, "

Your device is not compatible with 5 GHz networks. Select another network, and then try again," popped up. I only have one wireless network so I need a solution for how to make my printer compatible. 

 

-My internet is a Cablevision Arris connected to an Optimum D-Link (I literally have no idea what that means, those are just the labels on the two wifi technology pieces)

-I'm using a MacBook Air (operating version 10.13.5)

-The printer is plugged into a power outlet and ready to connect

 

PLEASE help me and PLEASE explain this in layman's terms as I know very little about technology, specifically how wifi/internet connection/Bluetooth works.

 

Thank you!

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