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‎07-24-2018 03:56 AM - last edited on ‎07-24-2018 08:35 AM by Retired

HP Recommended
Product: HP 15-ac028TX
Operating System: Microsoft Windows 7 (32-bit)

My laptop hinge has gone loose, without any physical damage or jerk from my side.

I registered a complaint [edited], against which it was falsely informed to me by your representative (Sanjeev [edited]) via email that their technician visited my place and found that the damage was due to unintentional damage.

Please note that none of your representatives have ever visited my place or checked the laptop and are telling lie. Also there has been no intentional or unintentional damage done by me. I am a technical person and have researched this issue with your laptop well. There are hundreds of similar issues posted on your website by users across the world, and this is very well known that there is a quality issue with the hinges. I care share lots of such posts from your forum, if required,

 

My laptop is still in warranty and any quality issue what so ever must be taken care by your company free of cost. You see a hinge is not that costly part of a laptop, but it is a point of ethics that how you take care of your customers when a quality issue arises.

I have use lots of HP products and have never found such poor response from your team.

 

Falsifying the facts and deceiving your clients/customers is not a good practice and you must address it on top priority.

 

I request you to go in depth of this issue and resolve it on priority.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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