Notebook Operating System and Recovery

Laptop Type: HP Spectre x360 13"

ProdNo: 13-ac084no (NO because it's Norwegian Keyboard Layout)

Warranty: Expired, as I've owned it for around 1.5y.

My Issue:

“Touch Screen Ghost Touches” / “Phantom Touches”

When my Touch Screen Driver is activated, it clicks all the time in a vertical line in the middle

of my screen - Making my laptop unusable while driver is activated. This is also activated while in BIOS.

See my video: https://www.youtube.com/watch?v=mIh7JeAp1k0

Here I try to reinstall Windows while issue persists. I also try disabling the driver once it’s installed which is very hard to do while this issue is going on.

What likely caused the issue:

While looking for a solution to the HP Spectre’s known issue of having a slight delay before you can do anything else after using the touch screen; I stumbled upon a forum post that had a driver that worked for the 15” version of my laptop.

So I downloaded the driver (link: sp79862 ) without giving it much thought.

Shortly after installing it, my touch screen went “bananas” - clicking everywhere.

This is also a known issue about my type of laptop aparently, as I’m reading the “solution threads” about this; such as this one.

What have I tried to do to fix the issue:

Before trying anything, I instantly did a clean delete and reinstall Windows through the Windows 10 Boot option - Thinking it was a virus.

Nothing changed, and it even was clicking around while my PC was installing Windows.

• Since then I’ve reinstalled Windows a lot of times after every failed attempt to do anything.

I have disabled the driver (HID-Compliant Touch Screen), then everything but the touch function works perfectly (since its disabled). I have uninstalled the driver, but it reinstalls itself and starts "ghost touching" again on next boot.

I have uninstalled ALL drivers and reinstalled all from the HPs website (including BIOS).

I have changed power options (as suggested on a lot of sites addressing this issue), both "auto-refreshrate" and "fast boot" is turned off.

I’ve uninstalled and reinstalled all drivers through Windows Safe Boot.

Updated Windows.

Updated all drivers through professional driver update software. Hoping that it would spot a driver that isnt available on the HP website... Didnt help.

I’ve changed BIOS to reset to default (shipping state) - didn't do anything.

Tried downgrading BIOS both 1 and 2 "generations" back - 2 generations disabled Touch Function completely, but 1 generation didnt do anything. This makes the laptop usable as a laptop, but since I bought this type of laptop mainly for it's touch function - I need it to work!

I've tried downloading firmware drivers (such as "HP FHD Touchscreen Controller Firmware Update" sp79383 ) from a lot of different versions of my laptop (There is TONS of versions; see this link for the full list ). Sadly when trying to install these, I get the message: 

FW ID=11206

Matching FW ID. . .  11206

Not matched FW IDs. . .Check FW ID FAILED

Press any key to continue . . . 

While being frustrated about this issue, I made myself another issue.

Using a Partition Software I tried wiping my C drive hoping this would reset Windows and all the issues completely. Sadly it just wiped my Windows, and not fixing the issue.

I reinstalled Windows using USB from the Microsoft Media Creation Tool .

This sadly just installed a regular “Windows”, and not the "HP version of Windows". This is a smaller issue, that I’ll look into later.

I've tried being as detailed as I possibly can. If you have any more questions; PLEASE don't hessitate to write them below. I'll happily assisst with what I can - in hope of fixing this issue.