Printer Setup, Software & Drivers

My HP ENVY 4520 will no longer print color although it'll print its Print Quality Diagnostic page in color.

I already tried updating drivers, completely removing drivers and reinstalling them (tried Full and Basic versions), deleting and reinstalling printer software, and system restoring my computer and honestly I feel like I've done damage to my desktop and spent way too much time trying to fix my printer.

When I try to print a webpage, picture, word doc, etc.  It will not print color.  I'm not sure what caused it to all of a sudden stop printing in color, but it was working up until recently.

When trying to print a webpage (using Chrome) the color option is on color and it still prints in black and white.  I tried clicking "Print using system dialogue" to see if I can access additional color settings there, but there is no color setting to be found which is weird (see next paragraph).  When I try to print a word document there is no color option available either (not even black or grayscale options, also see next paragraph).  When I try to print a color photo in Windows Photos application, I click the print button, then go to More settings, and under Output options the Color mode is defaulted to "Monochrome" so I change that to "Color" and it still prints in black.  I noticed that when I change the Color mode to Color from Monochrome and 'okay out' of the settings and then check the settings again it's set at Monochrome again and not to Color which I just changed it to.  And one time when I changed the Color mode to color I got a error message saying something like it was unable to change to Color because of other system settings or something to that affect.  I only got the error message one random time, but I think this is the only clue to the underlying issue.

I saw in another post to go to Control Panel\Hardware and Sound\Devices and Printers\ then right-click on the printer and click "Printing preferences" and make sure color is enabled in Layout tab however, there is no color option anywhere in that window.  There are 3 tabs:  Layout, Paper/Quality, and Printing Shortcut and there is no color/black and white/grayscale option, not even in the advanced options in those tabs which I thought was curious.  I am precisely in the printer's settings window where there should be a color option of some sort.  Furthermore, there's no color option to be found when I go to the printer's settings via Device Manager.

I'm all out of ideas and energy, please help.

Thanks in advance!

P.S.  I can print color copies directly from the printer (scanning a color photo/document)

*Using Windows 10 Education