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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎08-13-2018 04:04 PM

HP Recommended
Product: Envy 13t ah000
Operating System: Microsoft Windows 10 (64-bit)

Hey, I am trying to use a dell monitor with VGA connection to my USB c thunderbolt port but it won't detect the monitor, and the monitor won't detect any output from my laptop. My coworkers, who have a mac and a thinkpad with windows 10 respectively, have tried connecting and have no issues doing so. The issue appears to be with my laptop or the port itself but how do I identify the specific problem, and how do I fix it?

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