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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎08-21-2018 12:51 PM

HP Recommended
Product: Elitebook G3
Operating System: Microsoft Windows 10 (64-bit)

When I connect a USB Type-C to 4K HDMI Adapter (j5create) I receive from windows 10: 

 

Fix USB-C problems - Windows Help

Display connection might be limited

DisplayPort/MHL connection might not work. Try using a different cable.

 

I asked the j5create support, and I received: 

 

The JCA153G is considered plug and play, however it does require that your computer support a function called Display Port v1.2 through USB-C.
I suggest contacting the support of your laptop's manufacturer to make sure that your laptop can support DisplayPort v1.2 over USB-C. 

 

I talked with HP support, but they just said that I must check the user guide. I did it, but I found no information about the Displayport supported by the notebook. 

 

Can someone help me?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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