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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎08-30-2018 08:13 AM

HP Recommended
Product: ZBook 15 G4
Operating System: Microsoft Windows 10 (64-bit)

Hi - the brightness hotkeys on my ZBook 15 G4 have not worked since the Windows 10 April 2018 major update.  I have everything fully up-to-date on my ZBook 15 G4, including all HP driver and software updates and all Windows 10 updates.  The problem specifically started right after my computer restarted after that Windows update.

 

Could you help me fix this?  Unless there is something not on the HP support drivers and software page and not available automatically via HP Support Assistant then I don't know what to do as my laptop is up-to-date regarding these.  I honestly think that Windows changed something and the Hotkeys software needs updating on the HP side?

 

I have a full HP Care Pack with 5 years support.

 

 

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