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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎08-30-2018 12:14 PM

HP Recommended
Product: Elitebook X360 1030 G2
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

My brightness hotkeys F3/F4 and microphone mute key F8 are not working on my HP Elitebook X360 1030 G2 after Windows 10 1803 update. I tried system restore to undo the update but the problem persists.

 

I have downloaded the HP Hotkey Support 6.2.39.1 Rev.A, dated 25 Aug 2017 and tried reinstalling but it has not worked. Appreciate any pointers as I really rely on the brightness and mute buttons.

 

Regards

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