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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-04-2018 05:52 PM

HP Recommended
Product: Officejet 6958
Operating System: macOS 10.13 High Sierra

Hi there! Several weeks ago, I replaced my ink cartridges only to find that my black ink wasn't printing. I tried aligning the printheads, cleaning the printheads, updating the printer, and even doing a hard reset on my printer, but it still doesn't work. I figured that the issue was the ink cartridge, but today when I replaced the ink cartridge, I found out that my printer still isn't printing black ink. I'm unsure of where to go from here... I can't afford to keep buying new ink cartridges, especially when I'm not even sure if they'll work. I also checked to make sure I've been using genuine HP cartridges. Thank you so much for your help!

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